of Ganna Pazhyvilka (intouch. Creators)

Effective Date: July 2025

These Terms & Conditions ("Terms") apply to all agreements between Ganna Pazhyvilka ("intouch. Creators", "we", "us") and its customers ("Client", "you") in connection with the purchase of digital products, workshops, and related services offered via our website or other digital platforms.

1. Scope of Application
1.1. These Terms apply to both consumers (as defined by §1 KSchG) and entrepreneurs (as defined by §1 UGB).
1.2. The version of the Terms valid at the time of order shall apply. Deviating terms by the Client shall not apply unless explicitly agreed to in writing.

2. Conclusion of Contract
2.1. Product presentations on our website or other sales channels are non-binding offers. A binding order is placed by submitting a purchase (e.g., by clicking "Buy now").
2.2. The contract is concluded once you receive an order confirmation or access to the product/service.
2.3. Orders may only be placed by persons over the age of 18.

3. Prices & Payment
3.1. All prices are listed in Euro (EUR). In accordance with §6(1)(27) of the Austrian VAT Act (UStG), we are exempt from VAT as a small business ("Kleinunternehmerregelung"). Therefore, no VAT is charged or shown, whether you are a consumer or a business client.
3.2. Payment is due immediately upon ordering, via the available payment options (e.g., Stripe, PayPal, credit card).
3.3. Access to digital products or event registration will only be granted after full payment is received.

4. Delivery of Digital Content & Services
4.1. Digital products (e.g., templates, eBooks, videos) are delivered electronically via download link or email.
4.2. Live or pre-recorded workshops are provided via video conferencing tools or hosted learning platforms, as specified in the offer.
4.3. All access links are personal and non-transferable unless otherwise agreed.

5. Right of Withdrawal for Consumers
If you are a consumer under Austrian or EU law, you have the right to withdraw from this contract as follows:

Right of Withdrawal
You have the right to withdraw from this contract within 14 days of conclusion without giving any reason.

To exercise your right, you must contact us at:

Ganna Pazhyvilka
Kaiserstrasse 68, 1070 Wien
📩 get@intouch.house

by means of a clear declaration (e.g., email or letter).

Consequences of Withdrawal
If you withdraw, we will refund all payments received from you without undue delay and within 14 days. The refund will be issued via the original payment method.

Exclusion of Withdrawal Right – Digital Products
⚠️ Important: The right of withdrawal does not apply to the purchase of digital content (downloads, online courses) if:

• you explicitly agree to begin the delivery before the end of the 14-day withdrawal period, and
• you acknowledge that you thereby lose your right of withdrawal once access is provided.

We require this agreement during checkout.

6. Cancellation of Live Workshops
6.1. Cancellations are possible up to 7 days before the scheduled workshop. In this case, you may receive a full refund or a credit toward a future event.
6.2. For cancellations less than 7 days before the event or no-shows, the full fee is retained.
6.3. If a workshop is canceled by us (e.g., due to illness or technical issues), you may choose a new date or receive a full refund.

7. Copyright & Usage Rights
7.1. All content and materials provided remain the intellectual property of intouch. Creators.
7.2. You receive a non-transferable, non-exclusive license to use the materials for your own personal or internal business use.
7.3. Redistribution, resale, or commercial use without prior written consent is strictly prohibited.

8. Liability
8.1. We are only liable for intent and gross negligence. In cases of slight negligence, our liability is limited to foreseeable damages typical for this type of contract.
8.2. We do not guarantee specific results or business outcomes. The implementation of strategies and materials is your own responsibility.
8.3. We assume no liability for services provided by third parties (e.g., payment providers, webinar platforms).

9. Data Protection
9.1. All personal data will be processed in accordance with the EU General Data Protection Regulation (GDPR).
9.2. Further details can be found in our Privacy Policy.

10. Dispute Resolution (EU Consumers)
10.1. The European Commission provides a platform for online dispute resolution:
👉 https://ec.europa.eu/consumers/odr
10.2. We are not obliged and generally not willing to participate in dispute resolution procedures before consumer arbitration boards.

11. Final Provisions
11.1. Austrian law applies exclusively, excluding conflict-of-law rules and the UN Convention on the International Sale of Goods (CISG).
11.2. The place of jurisdiction for business clients is Vienna, Austria. For consumers, the legal jurisdiction of their place of residence applies.
11.3. Should any provision be invalid or incomplete, the remainder of the contract remains unaffected.